Author
John R. Walker , Jack E. Miller
Description
"Supervision in the Hospitality Industry: Leading Human Resources, " 7th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. The text is enhanced from previous issues with more industry examples and the addition of key word definitions. It offers several new chapters on topics such as supervisors as leaders; goal setting; supervisory communication; suggestions for improving communications and social media communications; drivers of diversity; multiculturalism; social media recruiting; hiring suggestions; evaluating on-the-job performance and performance improvement; behaviors of leaders; team building; teaching methods for training; causes of conflict in the workplace; critical thinking example and question on discipline; supervising employees; supervisors delegating; and common mistakes in delegating.
Table of Contents
Part 1. Supervision 1 Table of Contents
Chapter 1. The Supervisor as Manager 3
Chapter 2. The Supervisor as Leader 39
Chapter 3. Planning, Organizing, and Goal Setting 67
Chapter 4. Communicating Effectively 101
Part 2. Equal Opportunity, Diversity, Recruitment, and Performance Standards 139
Chapter 5. Equal Opportunity Laws and Diversity 141
Chapter 6. Recruitment, Selection, and Orientation 167
Chapter 7. Performance Effectiveness 213
Part 3. Creating a Positive Work Environment 257
Chapter 8. Motivation 259
Chapter 9. Supervising Teams, Teambuilding, and Coaching 297
Chapter 10. Employee Training and Development 327
Chapter 11. Conflict Management, Resolution, and Prevention 361
Part 4. Maintaining High Performance 379
Chapter 12. Discipline 381
Chapter 13. Decision Making and Control 423
Chapter 14. Delegating 455
