ISBN13: 9780470637524｜512 pages｜Hardcover｜©2011｜NT$1450
Author
James A. Bardi
Description
The Fifth Edition of Hotel Front Office Management is one of the leading texts in addressing the demands for instructing future leaders of the hotel industry. Educators who are preparing professionals for roles as front office managers and general managers in hotels are required to meet the challenges of operations, technology, training, empowerment, and international applications. This latest edition of Hotel Front Office Management continues to encourage students to take an active role in applying these concepts to the exciting world of hotel operations. The emphasis on management continues to play a central role in Hotel Front Office Management, Fifth Edition. The text’s structure will assist students as they prepare for positions as entry-level managers. The logical presentation of chapters in order of operations - overview of Lodging Hospitality; tour of the Front Office, review of the Guest Cycle, and analysis of Guest Services - allows students to gain insight into a front office manager's role in the hotel.
Chapter 1 Introduction to hotel management 1
Chapter 2 Hotel organization and the front office manager 37
Chapter 3 Effective interdepartmental communications 73
Chapter 4 Property management systems 95
Chapter 5 Systemwide reservations 129
Chapter 6 Revenue management 165
Chapter 7 Guest registration 184
Chapter 8 Managing the financials 222
Chapter 9 Guest checkout 237
Chapter 10 Preparation and review of the night audit 261
Chapter 11 Managing hospitality 308
Chapter 12 Training for hospitality 336
Chapter 13 Promoting in-house sales 362
Chapter 14 Security 381
Chapter 15 Executive housekeeping 411
